Service Design Capabilities
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers...
| Autores principales: | , , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Cham :
Springer International Publishing
2021.
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| Edición: | 1st ed. 2021. |
| Colección: | Springer Series in Design and Innovation,
10 |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009432849106719 |
Tabla de Contenidos:
- Introduction
- An approach to service design
- Core service design capabilities
- Designing for the level of service as interaction
- Designing for the level of ‘service as infrastructure
- Designing for the level of service as systemic institutions
- Navigating service design tools using the map of capabilities
- Beyond this book.
