Co-production and co-creation : engaging citizens in public services

Co-production and co-creation engaging citizens in public services

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possib...

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Detalles Bibliográficos
Autor principal: Brandsen, Taco (-)
Otros Autores: Brandsen, Taco, editor (editor), Steen, Trui, editor, Verschuere, Bram, 1977- editor
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York, NY : Routledge 2018.
2018.
Colección:Routledge critical studies in public management.
Materias:
Public administration > Citizen participation.
Political planning > Citizen participation.
Government publicity.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009432072706719
Tabla de Contenidos:
  • part, 1 Co-Production and Co-Creation
  • Definitions and Theoretical Perspectives
  • chapter 1 Co-Creation and Co-Production in Public Services
  • Urgent Issues in Practice and Research / Taco Brandsen Trui Steen Bram Verschuere
  • chapter 2 Definitions of Co-Production and Co-Creation / Taco Brandsen Marlies Honingh
  • chapter 3 Co-Production and the Co-Creation of Value in Public Services
  • A Perspective from Service Management 1 / Stephen P. Osborne Kirsty Strokosch Zoe Radnor
  • chapter 4 Co-Production at the Crossroads of Public Administration Regimes / Victor Pestoff
  • chapter 4.1 Case Study—Co-Production of Care Services
  • Co-opting Citizens in the Reform Agenda / José Nederhand Ingmar van Meerkerk
  • chapter 5 Public Management and Co-Production / John Alford Louise Freijser
  • chapter 6 What Do Voluntary Sector Studies Offer Research on Co-Production? / Lehn M. Benjamin Jeffrey L. Brudney
  • part, 2 Influences on the Process of Co-Production and Co-Creation
  • chapter 7 Unravelling the Co-Producers
  • Who are They and What Motivations do They Have? / Carola van Eijk Mila Gascó
  • chapter 7.1 Case Study—The Spanish Project Pla BUITS / Mila Gascó Carola van Eijk
  • chapter 8 The Roles of the Professional in Co-Production and Co-Creation Processes / Trui Steen Sanna Tuurnas
  • chapter 8.1 Case Study—Mediation Service
  • Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators / Sanna Tuurnas
  • chapter 8.2 Case Study—The Role of Staff with Lived Experience in the Co-Production of Substance Use Disorder Treatment Services / Sunggeun (Ethan) Park
  • chapter 9 Who Is in the Lead? New Perspectives on Leading Service Co-Production / Hans Schlappa Yassaman Imani
  • chapter 9.1 Case Study—Leading Co-Production
  • The Case of Hertfordshire Fire and Rescue Service’s Community Volunteer Scheme / Yassaman Imani Hans Schlappa
  • chapter 9.2 Case Study—Enhancing Co-Creation Through Linking Leadership
  • The Danish ‘Zebra City’ Project / Anne Tortzen
  • chapter 10 The Increasing Role of Digital Technologies in Co-Production and Co-Creation / Veiko Lember
  • chapter 10.1 Case Study—How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society Through the Digital Platform Mobilearn / Somya Joshi Vasilis Koulolias Francisco Garcia Moran Elke Loeffler
  • chapter 10.2 Case Study—ICT and Empowerment of Frail Elderly in Flemish Municipalities / Sylke Jaspers
  • chapter 10.3 Case Study—Remote Health Monitoring with Wearable Sensors and Smartphones / András Gábor Barbara Gausz
  • chapter 11 Legal Dilemmas of Co-Production and Co-Creation / Dawid Szes´ciło
  • chapter 11.1 Case Study—The European Disability Card / Charlotte Van Dijck
  • part, 3 Co-Production and Co-Creation in Different Domains
  • chapter 12 Co-Production in Healthcare / Caitlin McMullin Catherine Needham
  • chapter 12.1 Case Study—Co-Producing Recommendations to Reduce Diagnostic Error / Suyeon Jo Tina Nabatchi
  • chapter 12.2 Case Study—Co-Production of Secondary Health Services in Nigeria and Ghana / Mary Mangai Michiel De Vries Johan De Kruijf
  • chapter 13 Parents as Co-Producers in Primary Education / Marlies Honingh Elena Bondarouk Taco Brandsen
  • chapter 13.1 Case Study—Partners for Possibility
  • Co-Production of Education / Dirk Brand Marleen Rolland
  • chapter 13.2 Case Study—Co-Creating School Meals Services / Giuseppe Aquino Maddalena Sorrentino
  • chapter 14 Co-Production and the Environment / Marco Ranzato Luisa Moretto
  • chapter 14.1 Case Study—Balade Verte et Bleue and Ilôt d’eau
  • Co-Creation and Co-Production for the Environment / Marco Ranzato
  • chapter 14.2 Case Study—Co-Producing Flood Risk Governance in England, the Netherlands and Flanders / Hannelore Mees
  • chapter 15 Co-Production in Community Development / Daphne Vanleene Bram Verschuere
  • chapter 15.1 Case Study—Co-Production and Community Development in France / Caitlin McMullin
  • chapter 16 Providing Public Safety and Public Order Through Co-Production / Elke Loeffler
  • chapter 16.1 Case Study—The Blue and You Police-Community Forum
  • Co-Production of a Community Conversation / Brian N. Williams Dan Silk Hadley Nobles JaiNiecya Harper
  • chapter 16.2 Case Study—Dutch and Belgian Citizens’ Motivations to Engage in Neighbourhood Watch Schemes / Carola van Eijk Trui Steen Bram Verschuere
  • part, 4 The Effects of Co-Production and Co-Creation
  • chapter 17 Co-Production, Co-Creation, and Citizen Empowerment / Suyeon Jo Tina Nabatchi
  • chapter 17.1 Case Study—Co-Creation and Empowerment
  • The Case of DR Congo in Agricultural and Rural Sector / Peter Ngala Ntumba
  • chapter 18 Democratic Co-Production
  • Concepts and Determinants / Bram Verschuere Daphne Vanleene Trui Steen Taco Brandsen
  • chapter 18.1 Case Study—Co-Production of New Immigrant Services in Hong Kong
  • Facilitating the Integration of New Immigrants into Community / Xuan Tu
  • chapter 18.2 Case Study—The Rabot Neighbourhood
  • Co-Production in Community Development / Daphne Vanleene Bram Verschuere
  • chapter 19 The Effects of Co-Production on Trust / Joost Fledderus
  • chapter 19.1 Case Study—Building Trust in Work Corporations / Joost Fledderus
  • chapter 20 Assessing the Effect of Co-Production on Outcomes, Service Quality and Efficiency / Elke Loeffler Tony Bovaird
  • chapter 20.1 Case Study—Amadiba Adventures
  • Co-Creating Community-Based Tourism / Ntuthuko Mchunu Francois Theron
  • chapter 21 The Dark Side of Co-Creation and Co-Production
  • Seven Evils / Trui Steen Taco Brandsen Bram Verschuere
  • chapter 21.1 Case Study—Experts-by-Experience in Finnish Social Welfare / Taina Meriluoto
  • part, 5 Concluding Chapter
  • chapter 22 How to Encourage Co-Creation and Co-Production
  • Some Recommendations / Taco Brandsen Trui Steen Bram Verschuere.

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