Online dispute resolution for consumers in the European Union

Online dispute resolution for consumers in the European Union

Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with the Mediation Directive and the English judiciary in encourag...

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Bibliographic Details
Other Authors: Cortes, Pablo., author (author)
Format: eBook
Language:Inglés
Published: Abingdon, Oxon ; New York, N.Y. : Taylor & Francis 2010
2011.
Edition:1st ed
Series:Routledge research in IT and E-commerce law.
Subjects:
Arbitration and award > European Union countries > Data processing.
Dispute resolution (Law) > European Union countries > Data processing.
Electronic commerce > Law and legislation > European Union countries > Data processing.
Third parties (Law) > European Union countries > Data processing.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009430913206719
Table of Contents:
  • Book Cover; Title; Copyright; Contents; Table of cases; ODR providers; Acknowledgements; Foreword; Introduction; 1 Consumer protection and access to justice in the era of electronic commerce: A European perspective; 2 Online dispute resolution: An emerging option for consumer redress; 3 Consumer adjudicative processes supported by technology: Court processes and arbitration; 4 Online mediation for consumers: The way forward; 5 A legal framework to develop consumer ODR in the EU: A proposal; Conclusion
  • Appendix: Proposal for a Regulation establishing an Accreditation Scheme for Online Dispute Resolution ServicesReferences; Index

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