Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021

Information and Communication Technologies in Tourism 2021 Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021

This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the curr...

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Detalles Bibliográficos
Otros Autores: Wörndl, Wolfgang (Editor), Wörndl, Wolfgang. editor (editor), Koo, Chulmo. editor, Stienmetz, Jason L. editor
Formato: Libro electrónico
Idioma:Inglés
Publicado: Cham : Springer Nature 2021
2021.
Edición:1st ed. 2021.
Materias:
Tourism.
Management.
Information technology.
Business—Data processing.
Environmental management.
Culture—Economic aspects.
Tourism Management.
IT in Business.
Environmental Management.
Cultural Economics.
Tourism Management
IT in Business
Environmental Management
Cultural Economics
Open access book
Augmented reality in tourism
Virtual reality tourism
ICT for tourism
Smart tourism
IFITT
ENTER conference
Hospitality, leisure & tourism industries
Business mathematics & systems
Business applications
Environmental management,
Economics
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009430280706719
Tabla de Contenidos:
  • Part I: Technology
  • The Evolution of Chatbots in Tourism: a Systematic Literature Review
  • In-room voice-based digital assistants transforming on-site hotel services and guests’ experiences
  • Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox
  • AI based Self-Service Technology Service Failure in Hotel
  • Part II: Innovation
  • Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands
  • A Netnographic Study of Consumer Value in Slow Travel
  • Coworking & coliving: do they attract digital nomad tourist?
  • Robo-tipping: Are customers game?
  • Part III: Social Media & User Generated Content
  • Tourist experiences at overcrowded attractions: A text analytics approach
  • A Pinterest Netnography
  • Contextual Effects of Online Review Recency: Three Research Propositions
  • Cultural traits in the consumption of luxury hotel services. An exploratory analysis through online reviews data
  • Part IV: Destinations
  • The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications
  • Destination Imagery Diagnosis Model: The Case of Switzerland
  • Discovering Cultural Differences through Information Flow of National DMOs Websites
  • Smart Tourism Cities’ Competitiveness Index: A Conceptual Model
  • Part V: COVID-19
  • Hear no virus, see no virus, speak no virus: Swiss hotels’ online communication regarding Coronavirus
  • Factors influencing tourists’ intention to use COVID-19 contact tracing app
  • Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling
  • Enhancing the Visitor Experience in the time of COVID 19. The use of AI Robotics in Pembrokeshire Coastal Pathway.

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