Working the phones control and resistance in call centres
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does t...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
London, [England] :
Pluto Press
2017.
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009428792106719 |
