Electronic engagement a guide for public sector managers
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionized the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for manag...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Canberra, ACT :
ANU E Press
[2007]
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| Colección: | ANZSOG (series)
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009428294006719 |
