The Centrelink experiment : innovation in service delivery

The Centrelink experiment innovation in service delivery

"Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agen...

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Bibliographic Details
Other Authors: Halligan, J. author (author), Wills, Jules, author
Format: eBook
Language:Inglés
Published: Canberra, Australian Capital Territory : Australian National University E Press 2008.
Series:ANZSOG (Series)
Subjects:
Australia. > Centrelink.
Administrative agencies > Australia.
Public welfare administration > Australia.
Administrative agencies.
Public welfare administration.
Australia.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009428293506719
Table of Contents:
  • Introduction: Centrelink as a field of study
  • 1. Designing a delivery agency
  • 2. Centrelink's development
  • 3. Strategies and management structure
  • 4. Leading and managing change
  • 5. Reinventing service delivery
  • 6. Governance
  • 7. Relationships with client departments
  • 8. Entrepreneurship and challenging boundaries
  • 9. Lessons from Centrelink's formative years

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