User satisfaction with personalised internet applications

User satisfaction with personalised internet applications

The study focuses on user satisfaction with websites and personalised internet applications in particular. The abundance of information on the web is increasing more and more. Therefore, the significance of websites targeting the users’ preferences, like personalised Internet applications, is rising...

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Bibliographic Details
Corporate Author: Wirtschaftsuniversität Wien, sponsoring body (sponsoring body)
Other Authors: Bauernfeind, Ulrike, author (author)
Format: eBook
Language:Inglés
Published: Frankfurt am Main, Germany: Peter Lang [2008]
Frankfurt am Main, Germany: [2018]
Edition:1st ed
Series:Forschungsergebnisse der Wirtschaftsuniversität Wien ; Band 27.
Subjects:
Internet users > Attitudes.
Consumer satisfaction > Evaluation.
Online information services > Evaluation.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009424526106719
Table of Contents:
  • Cover
  • 1 INTRODUCTION
  • 1.1 Problem statement
  • 1.2 Objectives of the study
  • 1.3 Structure of the book
  • 2 STATE OF THE FIELD - THEORETICAL BACKGROUND
  • 2.1 Classification of Personalised Internet Applications
  • 2.2 Relevant Research Traditions and Theories
  • 2.3 Customer Satisfaction in General
  • 2.4 Human-Computer Interaction (HCI)
  • 2.4.1 The Technology Acceptance Model (TAM)
  • 2.4.2 The IS Success Model
  • 2.4.3 Flow
  • 2.4.4 Hedonic aspects
  • 2.4.5 Other Approaches
  • 2.5 User Interface Design Aspects
  • 2.6 System Evaluation
  • 2.6.1 Software Evaluation Methods
  • 2.6.2 Web Site Evaluation Methods
  • 3 INFLUENCES ON PERSONALISED INTERNET APPLICATIONS' SATISFACTION - RESEARCH MODEL AND HYPOTHESES
  • 3.1 Research Model
  • 3.2 Influencing Factors - Constructs and Hypotheses
  • 3.2.1 Perceived Usefulness
  • 3.2.2 Perceived Ease of Use
  • 3.2.3 Trust
  • 3.2.4 Exploratory Browsing Behaviour
  • 3.2.5 Enjoyment
  • 3.2.6 Attitude towards e-service
  • 3.2.7 Experience
  • 3.2.8 Satisfaction
  • 3.2.9 Commitment
  • 4 STUDY METHODOLOGY
  • 4.1 Research Methods
  • 4.1.1 Qualitative versus quantitative research methods
  • 4.1.2 Approaches Used in this Study
  • 4.2 Development of the Survey Instrument
  • 4.3 Internet Applications Used for Evaluation
  • 4.3.1 Tiscover
  • 4.3.2 Learn@WU
  • 4.3.3 Immobilien.net
  • 4.4 Study Participants
  • 4.5 Experimental setting and data collection method
  • 5 EMPIRICAL RESULTS
  • 5.1 Descriptive Statistics
  • 5.1.1 Demographic Description of the Sample
  • 5.1.2 Personal Characteristics of the Sample
  • 5.1.3 Comparison of the three Personalised Internet Applications
  • 5.2 Testing the Structural Model of Satisfaction with Personalised Internet Applications
  • 5.2.1 Formative versus Reflective Indicators
  • 5.2.2 Measurement and Structural Model
  • 5.2.3 Model Evaluation in SEM.
  • 5.2.4 Results of Testing the Structural Hypotheses
  • 5.2.5 Structural Analyses for the three Personalised Internet Applications
  • 5.3 Expert Interviews
  • 5.3.1 Method of Expert Interviews
  • 5.3.2 Results of Expert Interviews
  • 6 DISCUSSION AND OUTLOOK
  • 6.1 Conclusion
  • 6.2 Implications for Practitioners
  • 6.3 Limitations and Implications for Future Research
  • References
  • Appendix.

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