Cita APA (7a ed.)

European Society for Organisational Excellence. (1990). Total quality management. Carfax.

Cita Chicago Style (17a ed.)

European Society for Organisational Excellence. Total Quality Management. Abingdon, Oxfordshire, U.K.: Carfax, 1990.

Cita MLA (9a ed.)

European Society for Organisational Excellence. Total Quality Management. Carfax, 1990.