Cita APA (7a ed.)

Fitzsimmons, J. A., Fitzsimmons, M. J., & Bordoloi, S. (2014). Service management: Operations, strategy, information technology (8th ed., international ed.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Fitzsimmons, James A., Mona J. Fitzsimmons, y Sanjeev Bordoloi. Service Management: Operations, Strategy, Information Technology. 8th ed., international ed. New York: McGraw-Hill, 2014.

Cita MLA (9a ed.)

Fitzsimmons, James A., et al. Service Management: Operations, Strategy, Information Technology. 8th ed., international ed. McGraw-Hill, 2014.