Cita APA (7a ed.)

Bliss, J. (2006). Chief customer officer: Getting past lip service to passionate action. Jossey-Bass.

Cita Chicago Style (17a ed.)

Bliss, Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. San Francisco, CA: Jossey-Bass, 2006.

Cita MLA (9a ed.)

Bliss, Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. Jossey-Bass, 2006.