Cita APA (7a ed.)

Nalda González, J. B., & Miralles, F. (2012). A Study of the ITIL best practices influences on the IT customer satisfaction in a multinational company.

Cita Chicago Style (17a ed.)

Nalda González, Juan Bautista, y Francesc Miralles. A Study of the ITIL Best Practices Influences on the IT Customer Satisfaction in a Multinational Company. 2012.

Cita MLA (9a ed.)

Nalda González, Juan Bautista, y Francesc Miralles. A Study of the ITIL Best Practices Influences on the IT Customer Satisfaction in a Multinational Company. 2012.