Cita APA (7a ed.)

(2011). Introduction to the ITIL Sevice Lifecycle (3rd ed.). TSO.

Cita Chicago Style (17a ed.)

Introduction to the ITIL Sevice Lifecycle. 3rd ed. Norwich: TSO, 2011.

Cita MLA (9a ed.)

Introduction to the ITIL Sevice Lifecycle. 3rd ed. TSO, 2011.