APA (7th ed.) Citation

Ross, J. E. (1999). Total quality management: Text, cases and readings (Third edition.). St. Lucie Press.

Chicago Style (17th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases and Readings. Third edition. Boca Raton: St. Lucie Press, 1999.

MLA (9th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases and Readings. Third edition. St. Lucie Press, 1999.