APA (7th ed.) Citation

Dale, B., & Bunney, H. (1999). Total quality management blueprint. Blackwell.

Chicago Style (17th ed.) Citation

Dale, Barrie, and Heather Bunney. Total Quality Management Blueprint. Oxford [etc.]: Blackwell, 1999.

MLA (9th ed.) Citation

Dale, Barrie, and Heather Bunney. Total Quality Management Blueprint. Blackwell, 1999.