Cita APA (7a ed.)

Davenport, T. H. (2000). Mission critical: Realizing the promise of enterprise systems. Harvard Business School Press.

Cita Chicago Style (17a ed.)

Davenport, Thomas H. Mission Critical: Realizing the Promise of Enterprise Systems. Boston, Massachusetts: Harvard Business School Press, 2000.

Cita MLA (9a ed.)

Davenport, Thomas H. Mission Critical: Realizing the Promise of Enterprise Systems. Harvard Business School Press, 2000.