Cita APA (7a ed.)

Dahlgaard, J. J., Kristensen, K., & Kanji, G. K. (1998). Fundamentals of total quality management: Process analysis and improvement. Chapman & Hall.

Cita Chicago Style (17a ed.)

Dahlgaard, Jens J., Kai Kristensen, y Gopal K. Kanji. Fundamentals of Total Quality Management: Process Analysis and Improvement. London [etc.]: Chapman & Hall, 1998.

Cita MLA (9a ed.)

Dahlgaard, Jens J., et al. Fundamentals of Total Quality Management: Process Analysis and Improvement. Chapman & Hall, 1998.