Hayes, D. K., & Ninemeier, J. D. (2007). Hotel operations management (2nd ed.). Pearson/Prentice Hall.
Cita Chicago Style (17a ed.)Hayes, David K., y Jack D. Ninemeier. Hotel Operations Management. 2nd ed. Upper Saddle River, N.J.: Pearson/Prentice Hall, 2007.
Cita MLA (9a ed.)Hayes, David K., y Jack D. Ninemeier. Hotel Operations Management. 2nd ed. Pearson/Prentice Hall, 2007.
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