Cita APA (7a ed.)

Kemper, R. E. (1997). Quality, TQC, TQM: A meta literature study. Scarecrow.

Cita Chicago Style (17a ed.)

Kemper, Robert E. Quality, TQC, TQM: A Meta Literature Study. Lanham [etc.]: Scarecrow, 1997.

Cita MLA (9a ed.)

Kemper, Robert E. Quality, TQC, TQM: A Meta Literature Study. Scarecrow, 1997.