Cita APA (7a ed.)

Langley, G. J., Nolan, K. M., & Nolan, T. W. (1996). The Improvement guide: A practical approach to enhancing organizational performance. Jossey-Bass.

Cita Chicago Style (17a ed.)

Langley, Gerald J., Kevin M. Nolan, y Thomas W. Nolan. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. San Francisco: Jossey-Bass, 1996.

Cita MLA (9a ed.)

Langley, Gerald J., et al. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. Jossey-Bass, 1996.