Cita APA (7a ed.)

Goetsch, D. L. (1995). Implementing total quality. Prentice-Hall International.

Cita Chicago Style (17a ed.)

Goetsch, David L. Implementing Total Quality. New Jersey: Prentice-Hall International, 1995.

Cita MLA (9a ed.)

Goetsch, David L. Implementing Total Quality. Prentice-Hall International, 1995.