Cita APA (7a ed.)

Berk, J., & Berk, S. (1993). Total quality management: Implementing continuous improvement. Sterling publishing.

Cita Chicago Style (17a ed.)

Berk, Joseph, y Susan Berk. Total Quality Management: Implementing Continuous Improvement. New York: Sterling publishing, 1993.

Cita MLA (9a ed.)

Berk, Joseph, y Susan Berk. Total Quality Management: Implementing Continuous Improvement. Sterling publishing, 1993.