Cita APA (7a ed.)

EFQM. (2001). EFQM excellence one toolbook. EFQM.

Cita Chicago Style (17a ed.)

EFQM. EFQM Excellence One Toolbook. Brussels: EFQM, 2001.

Cita MLA (9a ed.)

EFQM. EFQM Excellence One Toolbook. EFQM, 2001.