Cita APA (7a ed.)

Rao, A. (1996). Total quality management: A cross functional perspective. Wiley.

Cita Chicago Style (17a ed.)

Rao, Ashok. Total Quality Management: A Cross Functional Perspective. New York: Wiley, 1996.

Cita MLA (9a ed.)

Rao, Ashok. Total Quality Management: A Cross Functional Perspective. Wiley, 1996.