APA (7th ed.) Citation

Besterfield, D. H. (1995). Total quality management. Prentice Hall.

Chicago Style (17th ed.) Citation

Besterfield, Dale H. Total Quality Management. Upper Saddle River: Prentice Hall, 1995.

MLA (9th ed.) Citation

Besterfield, Dale H. Total Quality Management. Prentice Hall, 1995.

Warning: These citations may not always be 100% accurate.