Hayes, D. K., Ninemeier, J. D., & Miller, A. A. (2016). Hotel operations management (3rd ed.). Pearson.
Cita Chicago Style (17a ed.)Hayes, David K., Jack D. Ninemeier, y Allisha A. Miller. Hotel Operations Management. 3rd ed. Boston: Pearson, 2016.
Cita MLA (9a ed.)Hayes, David K., et al. Hotel Operations Management. 3rd ed. Pearson, 2016.
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