APA (7th ed.) Citation

Reason, B., Løvlie, L., & Flu, M. B. (2016). Service design for business: A practical guide to optimizing the customer experience. John Wiley & Sons, Inc.

Chicago Style (17th ed.) Citation

Reason, Ben, Lavrans Løvlie, and Melvin Brand Flu. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. Hoboken, N.J.: John Wiley & Sons, Inc, 2016.

MLA (9th ed.) Citation

Reason, Ben, et al. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. John Wiley & Sons, Inc, 2016.