QUIS 12 : Advances in service quality, innovation, and excellence

QUIS 12 Advances in service quality, innovation, and excellence

Bibliographic Details
Corporate Authors: International Resarch Symposium on Service Excellence in Management (-), International Service Quality Association, entitat editora (entitat editora)
Other Authors: Van der Rhee, Bo, editor literari (editor literari), Victorino, Liana, editor literari
Format: Book
Language:Inglés
Published: Ithaca : Cornell University, School of Hotel Administration, Center for Hospitality Research 2011
Subjects:
Empreses > Serveis d'atenció al client > Control de qualitat > Congressos.
Sector terciari > Control de qualitat > Congressos.
Qualitat total > Congressos
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991006087729706719
Description
Item Description:The Twelfth International Resarch Symposium on Service Excellence in Management, QUIS 12, was held in Ithaca, New York, June 2 to June 5, 2011, at the Center for Hospitality Research, School of Hotel Administration, Cornell University
Physical Description:1.084 pàgines ; 22 cm
Bibliography:Referències bibliogràfiques i indexs
ISBN:9780578084572

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