International Resarch Symposium on Service Excellence in Management, International Service Quality Association, entitat editora, Van der Rhee, B., & Victorino, L. (2011). QUIS 12: Advances in service quality, innovation, and excellence. Cornell University, School of Hotel Administration, Center for Hospitality Research.
Cita Chicago Style (17a ed.)International Resarch Symposium on Service Excellence in Management, entitat editora International Service Quality Association, Bo Van der Rhee, y Liana Victorino. QUIS 12: Advances in Service Quality, Innovation, and Excellence. Ithaca: Cornell University, School of Hotel Administration, Center for Hospitality Research, 2011.
Cita MLA (9a ed.)International Resarch Symposium on Service Excellence in Management, et al. QUIS 12: Advances in Service Quality, Innovation, and Excellence. Cornell University, School of Hotel Administration, Center for Hospitality Research, 2011.
