APA (7th ed.) Citation

Kalbach, J. (2016). Mapping experiences: A guide to creating value through journeys, blueprints, and diagrams. O'Reilly.

Chicago Style (17th ed.) Citation

Kalbach, James. Mapping Experiences: A Guide to Creating Value Through Journeys, Blueprints, and Diagrams. Beijing: O'Reilly, 2016.

MLA (9th ed.) Citation

Kalbach, James. Mapping Experiences: A Guide to Creating Value Through Journeys, Blueprints, and Diagrams. O'Reilly, 2016.