Cita APA (7a ed.)

Oakland, J. S. (2014). Total quality management and operational excellence: Text with cases (4th ed.). Routledge.

Cita Chicago Style (17a ed.)

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. 4th ed. Abingdon [etc.]: Routledge, 2014.

Cita MLA (9a ed.)

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. 4th ed. Routledge, 2014.