Cita APA (7a ed.)

Seybold, P. B., Marshak, R. T., & Lewis, J. M. (2001). The customer revolution: How to thrive when customers are in control. Random House Business Books.

Cita Chicago Style (17a ed.)

Seybold, Patricia B., Ronni T. Marshak, y Jeffrey M. Lewis. The Customer Revolution: How to Thrive When Customers Are in Control. London: Random House Business Books, 2001.

Cita MLA (9a ed.)

Seybold, Patricia B., et al. The Customer Revolution: How to Thrive When Customers Are in Control. Random House Business Books, 2001.