Cita APA (7a ed.)

Frei, F., & Morriss, A. (2012). Uncommon service: How to win by putting customers at the core of your business. Harvard Business Review Press.

Cita Chicago Style (17a ed.)

Frei, Frances, y Anne Morriss. Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.

Cita MLA (9a ed.)

Frei, Frances, y Anne Morriss. Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Harvard Business Review Press, 2012.