International Research Symposium on Service Excellence in Management. (2013). QUIS 13: Service Excellence in Management : Proceedings of the QUIS13 International Research Symposium on Service Excellence in Management, June 10-13 2013, Karlstad, Sweden. CTF, Service Research Center.
Cita Chicago Style (17a ed.)International Research Symposium on Service Excellence in Management. QUIS 13: Service Excellence in Management : Proceedings of the QUIS13 International Research Symposium on Service Excellence in Management, June 10-13 2013, Karlstad, Sweden. Sweden: CTF, Service Research Center, 2013.
Cita MLA (9a ed.)International Research Symposium on Service Excellence in Management. QUIS 13: Service Excellence in Management : Proceedings of the QUIS13 International Research Symposium on Service Excellence in Management, June 10-13 2013, Karlstad, Sweden. CTF, Service Research Center, 2013.
