Cita APA (7a ed.)

Raisman, N. (2008). The Power of retention: More customer service for higher education. Administrator's Bookshelf.

Cita Chicago Style (17a ed.)

Raisman, Neal. The Power of Retention: More Customer Service for Higher Education. Columbus: Administrator's Bookshelf, 2008.

Cita MLA (9a ed.)

Raisman, Neal. The Power of Retention: More Customer Service for Higher Education. Administrator's Bookshelf, 2008.