APA (7th ed.) Citation

Oakland, J. S. (2003). Total quality management: Text with cases (3rd ed.). Elsevier, Butterworth Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management: Text with Cases. 3rd ed. Amsterdam [etc.]: Elsevier, Butterworth Heinemann, 2003.

MLA (9th ed.) Citation

Oakland, John S. Total Quality Management: Text with Cases. 3rd ed. Elsevier, Butterworth Heinemann, 2003.