Cita APA (7a ed.)

Naumann, E., & Hoisington, S. H. (2001). Customer centered Six Sigma: Linking customers, process improvement, and financial results. ASQ Quality Press.

Cita Chicago Style (17a ed.)

Naumann, Earl, y Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. Milwaukee: ASQ Quality Press, 2001.

Cita MLA (9a ed.)

Naumann, Earl, y Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. ASQ Quality Press, 2001.