Cita APA (7a ed.)

Huber, M., & O'Gorman, S. (2008). From customer retention to a holistic stakeholder management system: Living a vision. Springer.

Cita Chicago Style (17a ed.)

Huber, Margit, y Susanne O'Gorman. From Customer Retention to a Holistic Stakeholder Management System: Living a Vision. München: Springer, 2008.

Cita MLA (9a ed.)

Huber, Margit, y Susanne O'Gorman. From Customer Retention to a Holistic Stakeholder Management System: Living a Vision. Springer, 2008.