Cita APA (7a ed.)

Teboul, J. (2006). Service is front stage: Positioning services for value advantage. Palgrave Macmillan.

Cita Chicago Style (17a ed.)

Teboul, James. Service Is Front Stage: Positioning Services for Value Advantage. Houndmills [England] ; New York: Palgrave Macmillan, 2006.

Cita MLA (9a ed.)

Teboul, James. Service Is Front Stage: Positioning Services for Value Advantage. Palgrave Macmillan, 2006.