Cita APA (7a ed.)

Shaw, C. (2005). Revolutionize your customer experience. Palgrave Macmillan.

Cita Chicago Style (17a ed.)

Shaw, Colin. Revolutionize Your Customer Experience. New York, N.Y.: Palgrave Macmillan, 2005.

Cita MLA (9a ed.)

Shaw, Colin. Revolutionize Your Customer Experience. Palgrave Macmillan, 2005.