Service management operations, strategy, information technology
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | Inglés |
| Published: |
New York :
McGraw Hill
2007
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| Edition: | 6th ed |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991002560209706719 |
| Item Description: | Reimpressions: 2008 Índex |
|---|---|
| Physical Description: | XVII, 537 p. ; 29 cm. + 1 CD-ROM |
| Bibliography: | Bibliografia |
| ISBN: | 9780073377834 9780071263467 |
