APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2007). Service management: Operations, strategy, information technology (6th ed.). McGraw Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. New York: McGraw Hill, 2007.

MLA (9th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. McGraw Hill, 2007.