Cita APA (7a ed.)

Johnston, R., & Clark, G. (2005). Service operations management: Improving service delivery. Prentice Hall.

Cita Chicago Style (17a ed.)

Johnston, Robert, y Graham Clark. Service Operations Management: Improving Service Delivery. Harlow: Prentice Hall, 2005.

Cita MLA (9a ed.)

Johnston, Robert, y Graham Clark. Service Operations Management: Improving Service Delivery. Prentice Hall, 2005.