APA (7th ed.) Citation

Normann, R. (2002). Service management: Strategy and leadership in service business (3rd ed.). John Wiley & Sons.

Chicago Style (17th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Business. 3rd ed. Chichester [etc.]: John Wiley & Sons, 2002.

MLA (9th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Business. 3rd ed. John Wiley & Sons, 2002.