Cross-cultural challenges in the tourism industry the educational answers : papers : EuroCHRIE Congress 2002, Barcelona 30th October - 2nd November
| Autores Corporativos: | , , , |
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| Formato: | Libro electrónico |
| Publicado: |
Barcelona:
Escola Universitària de Turisme Sant Ignasi
2002
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001893449706719 |
Tabla de Contenidos:
- Educational Challenges/ Josep Boyra Amposta. Cultural and communication-related aspects of decision-making by managers in Croatian Tourism / Igor Brajdic. Managing Change: The Value of Student Feedback / Maureen Brookes. Is Your Mirror The Same As Mine? Methodological Issues in Undertaking and Interpreting Cross-Cultural Studies / Bob Brotherton. Creating an awareness of multicultural diversity in the Hospitality Industry in Ireland and the necessity for including cross-cultural appreciation in syllabi being offered to a largely mono-cultural student body / Marie Connolly. Cultural impact of the tourist process. Does it require new criteria of territorial planning? / Asunción Fernández-Villarán Ara. Cultural Awareness Through Erasmus / Martin Stanton & Kevin Fields. Case Study TravelCLICK: going international / Daniela Freund de Klumbis and Mariona Bragulat. Tourists’ information search behavior: Cross-Cultural Comparison of European Union Member States / Dogan Gursoy and W. Terry Umbreit. A tentative model of customers’ meal experiences / Kai Victor Hansen. Integration of Non-Nationals within the Irish Tourism Industry – An Industry and Education Perspective / Denis Harrington. United Kingdom visitors to Italy : intercultural encounters / Elizabeth M. Ineson and Michelle Louise Nicholls. Destinations as a Subject of Tourism Marketing / Dobrica Jovicic. Approaches to Studying Consumer Behaviour in the Hospitality Industry / Nick Johns, Jack Kivela and Carmen Chu. Tourism and ethnic minorities: the need for cultural awareness / Mary S. Klemm and Sarah J. Kelsey. Cultural Relativity of Employee Empowerment: Findings from the European Hotel Industry / Antonios K. Klidas. A Cultural Conflict in Inter-cultural Service Encounters An investigation of the difference in service quality perceptions between service providers and service receivers in cross-cultural environments / Jonathan J I. Kwon, Ian Buick, Andrew J Frew, Trevor Laffin. Foreign Language Competence: Front Line Service Staff in the UK Tourism Sector / Les M. Lumsdon, Jonathan S. Swift. Relationship between risk-taking, sensation seeking and the tourist behaviour of young adults: a cross-cultural study / Abraham Pizam, Gang-Hoan Jeong, Arie Reichel, Hermann van Boemmel, Jean Marc Lusson, Lizl Steynberg, Olimpia Costache, Serena Volo, Claudia Kroesbacher, Jana Kucerova, Nuria Montmany. Delivering Cross-Cultural Education: the experience of the MA European Tourism Management programme / Michael Morgan. Education in a multi-cultural environment: Action research study on multiculturalism in Spanish language programme for international hospitality management students / Jacqueline Th. M. Müller. Stereotypology and stereotypometry: pitfalls of comparative value studies / Jeroen Oskam. M-Commerce in Hospitality: A Reality Check of the European Mobile Culture / Alexandros Paraskevas. Cross-cultural considerations in curriculum delivery for International post-graduate students / Razaq Raj, Nigel Morpeth. Development of information technology as a communication tool for community based events and tourism / Razaq Raj, Paul Walters. Alpes Vaudoises: a statistical analysis of tourism in the light of cultural factors / Miriam Scaglione. Exploiting and managing Information and Communication Technologies for Customer Relationship Management: evidence from the hotel sector in Greece / Marianna Sigala. Transformative power of e-commerce on hotel brands / Marianna Sigala, Evangelos Christou. Bridging the Culture Gap / Graham Stanley. New technologies applied to hospitality business education: the experience of the university studies in hospitality at the University of Alcalá / Mª Jesús Such Devesa, Ana Isabel Zamora Sanz, Mª del Mar Zamora Sanz. An examination of the Brazilian and British provision regarding the study of tourism: an international perspective / Rivanda Meira Teixeira. Cross-Cultural Congruence in the Cruise Industry: The Impact on Perceived Leadership Style, Goal Clarity and Organizational Satisfaction / Mark R. Testa. Tourism Education in Greece: Characteristics, problems and required changes in the era of internationalisation / Paris Tsartas. Cross-Cultural Examination of Student Evaluation of Instruction / W. Terry Umbreit, Dogan Gursoy. The “THEM” and “US” syndrome Some opportunities and threats to be faced when teachers come from certain countries and students come from others… / Veronica Velo Roessl. A first approach to a system of integrated management indicators for hotel chains in Spain / Mar Vila. Organising education between cultures / Erik Tjallinks, Ann Mannen, Wietske Wiersma, Klaas-Wybo van der Hoek. What is a “Cross-Culturally Aware” Educator? / Jeanny Wildy
