The Service/quality solution using service management to gain competitive advantage
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Inglés |
| Published: |
Milwaukee, Wis. : Burr Ridge, Ill. [etc.] :
ASQC Quality ; Irwin
cop. 1994
|
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001840859706719 |
| Physical Description: | XIV, 310 p. : il. ; 24 cm |
|---|---|
| Bibliography: | Bibliografia Índex |
| ISBN: | 9781556237539 |
