Business process mapping : improving customer satisfaction
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Inglés |
| Published: |
New York :
John Wiley & Sons
cop. 2002
|
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001822129706719 |
| Item Description: | Índex p. 293-300 |
|---|---|
| Physical Description: | XV, 300 p. ; 24 cm |
| Bibliography: | Bibliografia |
| ISBN: | 9780471079774 |
