Analysis of customer satisfaction data a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Milwaukee, Wis. :
ASQ Quality Press
cop. 2000
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001811429706719 |
