Cita APA (7a ed.)

Madison, D. (2005). Process mapping, process improvement, and process management: : a practical guide for enchancing work and information flow. Paton Press.

Cita Chicago Style (17a ed.)

Madison, Dan. Process Mapping, Process Improvement, and Process Management: : A Practical Guide for Enchancing Work and Information Flow. Chico (California): Paton Press, 2005.

Cita MLA (9a ed.)

Madison, Dan. Process Mapping, Process Improvement, and Process Management: : A Practical Guide for Enchancing Work and Information Flow. Paton Press, 2005.