Cita APA (7a ed.)

Gable, R. A. (1993). Inbound call centers: Design, implementation, and management. Artech House.

Cita Chicago Style (17a ed.)

Gable, Robert A. Inbound Call Centers: Design, Implementation, and Management. Boston: Artech House, 1993.

Cita MLA (9a ed.)

Gable, Robert A. Inbound Call Centers: Design, Implementation, and Management. Artech House, 1993.